Refund Eligibility
Full Refund Available
- Order not delivered within 24 hours
- Technical error our side
- Wrong package delivered
Not Eligible
- Coins successfully loaded to correct account
- User-provided wrong username (24h dispute window)
Refund Process
1. Contact support with order number
2. Refund initiated within 24 hours to original payment method
3. Bank processing: 3-14 business days
Frequently Asked Questions
How long to receive refund?+
Card: 3-14 days. Bank transfer: 1-3 days.